We at Gameroon, we are committed to ensuring that our customers have a smooth and satisfying shopping experience. We understand that sometimes products may not meet expectations or could arrive damaged, and our Refund and Returns Policy is designed to make the process as simple and fair as possible.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order. Products must be in their original condition, unused, and in the original packaging. Items that are damaged due to misuse or altered from their original state are not eligible for return.
2. Non-Returnable Items
Certain items cannot be returned due to hygiene or technical reasons. These include:
- Consumables or perishable items (e.g., energy drinks, snacks, or limited-time in-game items).
- Opened software, games, or digital codes.
- Customized or personalized products.
3. Return Process
To initiate a return:
- Contact our customer support team via WhatsApp, email, or social media with your order number and reason for return.
- Our team will guide you with the return shipping instructions.
- Once we receive the product and confirm it meets the return criteria, your refund or replacement will be processed.
4. Refunds
Approved refunds are usually processed within 3–5 business days after we receive the returned product. Refunds will be issued using the same payment method used for the purchase. Please note that bank processing times may vary.
5. Exchanges and Replacements
If your item arrived damaged, defective, or you received the wrong product, we will provide a replacement at no additional cost. Contact our customer support team immediately to arrange a replacement.
6. Shipping Costs for Returns
- If the return is due to a product fault or error on our side, Gameroon covers the return shipping cost.
- If the return is for personal reasons, the customer may be responsible for return shipping charges.
7. Damaged or Defective Items
Please inspect your order upon delivery. If an item is damaged during shipping or is defective, contact us within 24 hours of delivery with a photo of the product. We will prioritize replacement or refund immediately.
8. Customer Support
Our dedicated support team is available 24/7 to assist with returns, exchanges, and refund requests. Reach us via:
- Email: support@gameroon.com
- WhatsApp: +237 650 28 70 67
- Social Media: Facebook, Instagram, TikTok, and YouTube: @officialgameroon
9. Commitment to Gamers
We understand that gaming equipment is essential for your performance. Our goal is to ensure that every gamer in Cameroon receives high-quality products quickly, and our returns and refunds process is designed to uphold this promise.
Last Updated: November 2025